Terms & Conditions

Reservation & Payment

Any online reservation or booking must be accompanied by confirmation of payment of the full price of the selected tour together with any associated booking fees that may apply.

No Goods Offered For Physical Delivery

As a tour operator, we only offer excursion trips, group tours and ancillary items directly associated with these specific events for sale on our website. No goods requiring any manner of delivery to a physical address are offered for sale.

Cancellations & Refunds

Tours booked and paid online will be refunded 100% of the cost of the tour – less any booking fees incurred – only if customer cancellation is notified 24 hours or more prior to the tour departure time.
There will be no entitlement to a refund for any cancellation notified within 24 hours of the tour departure time.

Itinerary Variations

Black Rose reserves all rights to control of the itinerary of every tour it offers.

Liability

Black Rose, nor its parent company Bay Tours & Charters Ltd, are not liable for and deny all responsibility for personal injury or property damage arising out of these activities.

The arrangement providers, namely the carriers providing land, sea or air travel, the operators providing transfers accommodation tours meals and other services, all do so according to their conditions. The traveller accepts the arrangements subject to those conditions and accepts that their rights may be limited to those conditions as found in tickets, vouchers, signs, forms, contracts and the like.

The traveller has no right to claim against Black Rose for any loss, damage, delay or injury caused to the traveller or their baggage whilst under the care or control of an arrangement provider. A traveller’s baggage and personal effects shall be carried at owner’s risk as provided for under the Carriage of Goods Act.
Black Rose is not responsible for any losses or additional expenses due to delays or alterations in air, land or sea travel due to inclement weather, acts of God, strikes, breakdowns, civil unrest, quarantine, or other circumstances beyond its control.

Photographs

The photographs reproduced depict typical scenes experienced, but the subject matter may not necessarily be seen or experienced whilst visiting that destination on any given day. During your tour you may be included in some photographs and/or video recordings taken by our guides and drivers that will be used for future promotional advertising purposes and by booking on to this tour you authorise the use of any images you are captured in to be used without any further consent or payment.

Acknowledgement and Acceptance

In booking a tour with Black Rose the participant(s) acknowledge that they have read, understood and accept these conditions.

Legal Name

The legal trading name of Black Rose Limos is registered under Bay Tours & Charters (2012) Limited.

Security

Your payment is processed through eWAY Payment Gateway. eWAY secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. BAY TOURS & CHARTERS (2012) LIMITED will not store or transfer any of your credit card information. All data is transferred using eWAYs secure servers.